Terms Of Purchase

Last Updated: September 11, 2026

These Terms of Purchase apply to purchases made through xylvoreqina.com.

The website and store are operated by OXEAGLE HONGKONG LIMITED under the brand Xylvoreqina.

By placing an order through our website, you agree to these Terms of Purchase together with any related policies referenced on our store, including our Shipping Policy, Return Policy, Privacy Policy, and Terms of Use.

Please review these terms carefully before completing a purchase.

1. Seller Information

Products purchased through xylvoreqina.com are sold by:

Operating Company:
OXEAGLE HONGKONG LIMITED

Company Address:
SUITE 6503, 65/F, CENTRAL PLAZA
18 HARBOUR ROAD
WAN CHAI
HONG KONG

Email: support@xylvoreqina.com
Phone: (804) 587-8149

2. Placing an Order

To place an order, customers must provide accurate and complete information during checkout.

This may include:

Full name
Contact information
Shipping address
Billing information
Product selections
Quantity
Payment information

You are responsible for reviewing the information entered before submitting your order.

3. Order Confirmation

After checkout, you may receive an electronic order confirmation.

This confirmation acknowledges that we have received your order request.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or fulfilled.

We may review the order before acceptance.

4. Order Acceptance

An order is generally considered accepted once it has been successfully reviewed and entered fulfillment, subject to applicable law.

We reserve the right to decline, limit, or cancel an order where reasonably necessary.

This may occur because of:

Product unavailability
Payment problems
Pricing errors
Shipping restrictions
Suspected fraud
Incorrect customer information
Technical issues
Quantity limitations

If we cancel an order after payment has already been collected, an applicable refund will be issued.

5. Product Information

We make reasonable efforts to provide accurate product information.

This may include:

Product images
Dimensions
Materials
Colors
Features
Intended use
Care information

Actual products may differ slightly due to:

Photography
Screen settings
Lighting
Manual measurement
Manufacturing tolerances
Production batches
Packaging updates

These minor differences do not necessarily mean the product is defective.

6. Product Dimensions and Fit

Many Xylvoreqina products are designed for specific spaces such as:

Closets
Cabinets
Drawers
Shelves
Bathrooms
Kitchens
Laundry areas
Desktops

Customers are responsible for checking the listed dimensions before placing an order.

We strongly recommend measuring the intended area and comparing it with the product specifications.

A product that does not fit because the available space was not measured correctly may be treated as a customer-preference return rather than a product defect.

7. Product Use

Products should be used only for their intended purpose and in accordance with any available instructions.

Certain products may have:

Weight limits
Adhesive requirements
Assembly steps
Surface restrictions
Moisture limitations
Care requirements

Customers are responsible for appropriate use, installation, storage, and maintenance.

8. Pricing

Prices are shown in the currency displayed on the website or during checkout.

Prices may change from time to time before an order is accepted.

Where permitted by law, we reserve the right to correct pricing mistakes.

If an incorrect price materially affects an order, we may contact you with available options, including cancellation or confirmation at the correct price.

9. Payment

Payment must generally be completed using one of the payment methods available during checkout.

Available methods may vary depending on:

Location
Currency
Device
Payment provider

By submitting payment information, you represent that you are authorized to use the selected payment method.

10. Payment Authorization

Payment providers may conduct authorization, security, or fraud-prevention checks.

An order may be delayed or declined where:

Authorization fails
Information does not match
Payment is rejected
Fraud concerns are identified

We are not responsible for delays caused by a customer's bank or payment provider.

11. Currency

Transactions will be processed in the currency shown at checkout.

If your payment account uses a different currency, your bank or payment provider may apply:

Currency conversion
Exchange rates
Foreign transaction charges
Other fees

These charges are generally controlled by the payment provider and are outside our control.

12. Taxes and Import Charges

Depending on destination and applicable law, purchases may be subject to:

Sales tax
VAT
Import duties
Customs fees
Brokerage costs
Other government-imposed charges

Where these charges are not collected during checkout, they may be payable separately by the recipient.

13. Discount Codes

Discount codes must generally be entered and successfully applied before checkout is completed.

Discounts may be subject to:

Expiration dates
Product restrictions
Minimum spending requirements
Geographic limitations
Customer eligibility
One-time-use conditions

Unless expressly stated otherwise, discount codes may not be combined with other promotions.

14. Promotional Bundles

Products sold as part of:

Bundles
Multi-buy offers
Buy-one-get-one promotions
Free-gift offers
Other promotional arrangements

may be subject to special pricing or return conditions.

If part of a promotional set is returned, the refund may be recalculated based on the value of the products retained.

15. Product Availability

All products are offered subject to availability.

An item may become unavailable after an order has been submitted.

If this occurs, we may:

Cancel the unavailable item
Refund the affected amount
Ship available products separately
Contact you with other available options

16. Quantity Limits

We may limit the number of units available for purchase by:

Customer
Household
Payment method
Order
Product

This may be done to manage inventory, prevent misuse of promotions, or reduce suspected resale or fraudulent activity.

17. Shipping

Shipping is governed by our applicable Shipping Policy.

Customers are responsible for providing accurate and complete delivery information.

Shipping availability may depend on:

Destination
Carrier coverage
Product type
Fulfillment location

18. Delivery Estimates

Any delivery timeframe shown on our website is generally an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

Delivery may be affected by:

Carrier delays
Customs processing
Public holidays
Weather
Transportation disruptions
Peak demand
Regional conditions

19. Multiple Shipments

Some orders may be divided into multiple shipments.

Products from the same order may therefore:

Arrive on different dates
Use different carriers
Have separate tracking numbers

This does not necessarily mean that part of the order is missing.

20. Shipping Address

Customers must provide a complete and accurate shipping address.

If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.

Please contact us as soon as possible if you notice an address error after placing your order.

Once fulfillment or shipment has begun, address changes may no longer be possible.

21. Risk of Loss

Responsibility for loss or damage during transportation will be determined in accordance with applicable law and the relevant carrier arrangements.

If you believe your shipment has been lost or damaged, please contact us promptly.

22. Delivery Confirmation

If carrier tracking shows that a package has been delivered but you cannot locate it, please first:

Check the delivery area
Ask household members
Check with neighbors where appropriate
Contact the carrier
Review any delivery notice or photo

You may then contact us with your Order Number and tracking information.

A delivered tracking status does not automatically guarantee a refund or replacement.

23. Order Changes

If you need to change:

Shipping information
Product selection
Quantity
Other order details

please contact us as soon as possible.

Changes cannot be guaranteed once processing or fulfillment has begun.

24. Order Cancellation

Cancellation requests should be submitted promptly.

We may be able to cancel an order before fulfillment begins.

Once an order has entered:

Processing
Packing
Fulfillment
Shipment

cancellation may no longer be possible.

If the product has already shipped, any eligible return will be handled under our Return Policy.

25. Returns

Eligible returns are governed by our Return Policy.

Customers must contact customer support before sending merchandise back.

Do not automatically send products to our company address.

The appropriate return address will be provided where necessary.

26. Refunds

Approved refunds will generally be returned to the original payment method where possible.

Refund timing may depend on:

Bank
Card issuer
Payment processor
Original payment method

Processing time after a refund has been issued is outside our direct control.

27. Exchanges

Exchange availability may depend on:

Product condition
Inventory
Requested variation
Return eligibility

In some cases, customers may be asked to return an eligible item and place a new order separately.

28. Damaged or Defective Products

If a product arrives damaged or appears defective, please contact us as soon as reasonably possible.

We may request:

Order Number
Photos
Video
Packaging images
Description of the issue

Once reviewed, an appropriate resolution may include a replacement, refund, partial refund, or another reasonable solution.

29. Incorrect Products

If you receive an item that is different from what you ordered, please contact customer support.

Please provide your Order Number and clear photos of the product received.

We will review the situation and provide the appropriate instructions.

30. Missing Items or Parts

Some orders may ship in multiple parcels.

Please check all tracking information before reporting an item as missing.

If a component or product is still missing, contact us with:

Order Number
Product information
Photos of received items
Description of what is missing

31. Refused or Unclaimed Packages

If a package is refused, not collected, or returned because of customer-related circumstances, additional shipping or handling costs may apply.

Where permitted, these costs may be deducted from an applicable refund.

32. Fraud Prevention

We may review purchases for signs of:

Unauthorized payment
Fraudulent activity
Unusual ordering behavior
Promotion abuse
Account misuse

We may request additional verification before fulfilling certain orders.

Where appropriate, an order may be delayed or cancelled for security reasons.

33. Resale

Products purchased from Xylvoreqina are generally intended for personal or household use unless otherwise agreed.

We may restrict purchases that appear to be intended for unauthorized commercial resale.

34. Product Misuse

We are not responsible for damage caused by:

Improper installation
Overloading
Misuse
Unauthorized modification
Incorrect assembly
Failure to follow instructions
Use beyond the intended purpose

except where liability cannot legally be excluded.

35. Limitation of Liability

To the maximum extent permitted by applicable law, Xylvoreqina and OXEAGLE HONGKONG LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising from a purchase where such liability may lawfully be limited.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

36. Consumer Rights

Nothing in these Terms of Purchase is intended to remove or reduce mandatory consumer rights.

If the laws applicable to you provide additional rights regarding:

Defective goods
Delivery
Cancellation
Returns
Refunds

those rights will continue to apply.

37. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control.

These may include:

Natural disasters
Severe weather
War
Civil disturbance
Government action
Labor disputes
Carrier interruptions
Customs restrictions
Infrastructure failures
Public emergencies

Where practical, we will make reasonable efforts to resume affected services.

38. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in:

Store operations
Product offerings
Payment methods
Shipping arrangements
Legal requirements
Customer service procedures

The most recent version posted on xylvoreqina.com will apply to future purchases unless applicable law provides otherwise.

39. Contact Us

If you have questions about an order or these Terms of Purchase, please contact:

Brand:
Xylvoreqina

Website:
xylvoreqina.com

Email:
support@xylvoreqina.com

Phone:
(804) 587-8149